Legal Notice (Act on Specified Commercial Transactions)

Business Operator

OnLab Co., Ltd.

Operations Manager

Jin Okuyama

Address

7-17-11 Yanaka, Taito-ku, Tokyo 110-0001, Japan

Contact

Email: order@harutake.com
Contact form: Please contact us here

Sales Price

Listed on each product page.
Prices are displayed including Japanese consumption tax.

Fees Other Than the Product Price

Shipping: free within Japan. International shipping fees are shown on the product page and at checkout.
Bank transfer fees: to be borne by the customer.

Payment Methods

Credit card (Visa, MasterCard, American Express, JCB)
Apple Pay / Google Pay
Bank transfer (Japan only)
Convenience store payment (FamilyMart, Lawson, Ministop, Daily Yamazaki — Japan only)

Payment Deadline

Bank transfer / convenience store payment: please pay within 7 days of placing your order.

Product Delivery

(Regular products) Shipped within 3 business days after order confirmation.
(Made-to-order products) Approximately 5 business days after design confirmation.

Please note that we do not ship on weekends and Japanese public holidays.

Returns and Exchanges

Defective or incorrectly shipped items: please contact us within 10 days of arrival. We will exchange the item with shipping at our expense.
Customer-initiated returns: accepted for unused, unopened products only. Return shipping is at the customer's expense.
(Contact) order@harutake.com

*Made-to-order products such as nameplates cannot be returned or exchanged in principle.
*Only products purchased on this website are eligible for returns.

Return Deadline

For regular products such as LP frames, please contact us within 10 days of arrival.
(Contact) order@harutake.com

Return Shipping Costs

Defective items: covered by us.
Customer-initiated returns: at the customer's expense.
For details on cancellations and more, please see our GUIDE.

Sales Quantity Limits

Any limits will be noted on the product page.