GUIDE
Shipping & Delivery
Shipping Service
Carrier Japan Post (Nippon Yubin). The carrier and service may vary by product and fulfillment method.
Shipping Method
- Domestic: Click Post (Japan Post tracked mail)
- International: International Air Packet (tracked airmail, formerly International ePacket Light)
Shipping Schedule
Regular Products: Unless otherwise specified, orders will be shipped within 3 business days after order confirmation.
Made-to-Order Products: Dispatched within 3-5 business days after design approval. For most orders this works out to dispatch within 5-10 business days of your order, assuming a smooth design review.
Important Notes:
- For prepaid payment methods, delivery dates may vary depending on payment confirmation timing.
- We do not accept date or time-specific delivery requests.
- Business days exclude weekends and holidays.
Pre-Order Products
Pre-order items may not be delivered on your preferred delivery date depending on the release date. Pre-order products may require longer shipping times than regular products due to release date constraints.
Shipping Costs
Domestic Shipping (Japan) Nationwide flat rate: ¥0 (Free shipping)
International Shipping Shipping cost is calculated by weight and shown at checkout before you pay.
International Shipping Details
Available Countries We ship to Australia, Singapore, Hong Kong, Taiwan, Malaysia, and the United Arab Emirates. The solid wood record frame and record bar ship within Japan only.
International Shipping Schedule
- Processing time: Same as domestic (3 business days for regular items; made-to-order items are dispatched within 3-5 business days after design approval)
- Transit time: typically 1-3 weeks after dispatch, depending on the destination country and customs clearance
Parcel Weight Limit Each parcel can weigh up to 2kg. If your cart exceeds this, checkout will not show a shipping method — please split your purchase into separate orders (each parcel is charged its own shipping) or contact us to arrange a larger shipment.
Customs, Duties and Taxes Product prices and shipping charges do not include destination-country import duties, taxes, or handling fees. Where these apply, they are the responsibility of the recipient and may be collected before or upon delivery. We declare every shipment accurately based on its contents and transaction value.
Tracking Information
- Domestic: Full tracking available through Japan Post website
- International: Tracking availability varies by destination country
International Delivery
- Delivery method varies by destination country's postal service
- Contact us if you experience delivery issues
Packaging
All products are carefully packaged to ensure safe delivery:
- Natural wood products are wrapped with protective materials
- Additional padding is used where needed for safe transit
Delivery Confirmation
Domestic Deliveries:
- Delivery confirmation depends on the delivery service used
- If the recipient is not available, a delivery notice will be left
- Packages can be redelivered or picked up at the local post office
International Deliveries:
- Delivery method varies by destination country's postal service
- Some countries require signature confirmation
- Contact your local postal service if you have delivery issues
Shipping Delays and Force Majeure
We are not responsible for shipping delays caused by:
- Natural disasters (earthquakes, typhoons, severe weather)
- Traffic conditions and road closures
- Customs processing delays
- Postal service strikes or disruptions
- Other circumstances beyond our control
In case of significant delays, we will notify customers via email when possible.
Contact for Shipping Issues
If you experience any shipping-related problems, please contact us:
- Email: order@harutake.com
- Include your order number and tracking information
- We usually respond within 2 business days
Important Reminders
- Tracking numbers will be provided via email once your order ships
- Please ensure your shipping address is correct before completing your order
- Address changes cannot be made once the order has been shipped
- For international orders, please contact us if you have any questions about shipping to your country
Cancellation & Returns
Our store operates under the following conditions:
- Customer-initiated cancellation (before product shipment)
- Customer-initiated refund
- Customer-initiated exchange
- Refund due to product defects
- Exchange due to product defects
※Please note: We do not accept customer-initiated exchanges or refunds.
Customer-Initiated Cancellation (Before Product Shipment)
Eligible Conditions Cancellations are accepted before manufacturing begins. ※Our business days exclude weekends and holidays. ※Phone cancellations are not accepted. Please contact us via email or contact form.
Refund Amount Full payment amount will be refunded. ※For credit card payments, we will cancel the charge on our end. Please contact your card company for details. ※Detailed breakdown of the refund amount will be provided via email at a later date.
Important Notes Regarding Cancellation, Refund, and Exchange
About Cancellations
- Made-to-order products can be cancelled before manufacturing begins (before design confirmation notification).
- Custom sizes outside our standard lineup cannot be cancelled or changed once ordered, as materials are procured specifically for your order.
- Customer-initiated returns are not accepted for made-to-order products.
- Returns and exchanges are accepted for defects or issues caused by our company. Please contact us within 10 days of product arrival.
- Used products, washed items, or products damaged or soiled by customer responsibility cannot be returned or exchanged.
Cancellation Conditions Products can be cancelled under the following conditions:
- Before manufacturing begins (before design confirmation notification)
- Product defects, deficiencies, design errors, or other issues caused by our company
- If no response is received within 7 days after design confirmation, we will treat it as a cancellation
Disclaimer
- Delivery delays may occur due to road conditions. Cancellations due to delivery delays are not accepted.
- Our products are made from natural wood and may contain small scratches, paint accumulation, or minor stains. Please understand this in advance.
Liability Standards Returns and exchanges are provided for product defects, deficiencies, design errors, or other issues caused by our company. Other issues such as delivery delays, loss during shipping, theft, damage during transit, natural disasters (typhoons, earthquakes, extreme heat, salt damage, severe cold waves), natural calamities causing deformation, discoloration, damage, or contamination are not covered by compensation. Additionally, injuries, exterior wall damage/repair, contractor arrangements/costs that occur during product installation are also not covered by compensation.
Customer-Initiated Refund
We do not accept customer-initiated refunds.
Notes Please email us to request a refund.
Customer-Initiated Exchange
We do not accept customer-initiated exchanges.
Notes There may be cases where exchanges cannot be accommodated due to unavailability of identical products. In such cases, we will offer a refund instead.
Refund Due to Product Defects
Eligible Conditions Returns and exchanges are accepted for product defects, deficiencies, or other issues caused by our company. Used products, washed items, or products damaged or soiled by customer responsibility cannot be returned or exchanged.
Eligible Period Contact us within 10 days of product arrival
Refund Amount Full product price
Return Shipping Cost Covered by store
Notes Please email us to request a refund.
Exchange Due to Product Defects
Eligible Conditions Returns and exchanges are accepted for product defects, deficiencies, or other issues caused by our company. Used products, washed items, or products damaged or soiled by customer responsibility cannot be returned or exchanged.
Eligible Period Contact us within 10 days of product arrival
Return Shipping Cost Covered by store
Replacement Shipping Cost Covered by store
Notes There may be cases where exchanges cannot be accommodated due to unavailability of identical products. In such cases, we will offer a refund instead.
Additional Notes for International Customers
International Orders:
- Please contact us for specific policies regarding international returns and exchanges
- Additional shipping costs may apply for international returns
Contact Information: Email: order@harutake.com Response time: Within 2 business days (Japan time) Languages: Japanese and English