Shipping Policy

Shipping Service

Carrier Japan Post (Nippon Yubin)

Shipping Method

Domestic: Trackable Mail (Yu-Pack or Letter Pack Plus)
International: International ePacket Light

Shipping Schedule

Regular Products Unless otherwise specified, orders will be shipped within 3 business days after order confirmation.

Made-to-Order Products Orders will be shipped within 5-10 business days after design confirmation.

Important Notes:

For prepaid payment methods, delivery dates may vary depending on payment confirmation timing.
We do not accept date or time-specific delivery requests.
Business days exclude weekends and holidays.

Pre-Order Products

Pre-order items may not be delivered on your preferred delivery date depending on the release date. Pre-order products may require longer shipping times than regular products due to release date constraints.

Shipping Costs

Domestic Shipping (Japan) Nationwide flat rate: ¥0 (Free shipping)

International Shipping Shipping costs vary by destination and will be calculated at checkout.

Remote Areas Additional shipping charges may apply for remote islands and certain areas.

International Shipping Details

Available Countries International shipping available to selected countries. Please contact us to confirm if we can ship to your location.

International Shipping Schedule

Processing time: Same as domestic (3 business days for regular items, 5-10 business days for made-to-order items)
Transit time: Please contact us for estimated delivery times to your country

International Shipping Costs Please contact us for shipping costs to your destination.

Tracking Information

Domestic: Full tracking available through Japan Post website
International: Tracking availability varies by destination country

International Delivery

Delivery method varies by destination country's postal service
Contact us if you have delivery issues

Packaging

All products are carefully packaged to ensure safe delivery:

Natural wood products are wrapped with protective materials
Fragile items receive additional padding
Weather-resistant packaging for international shipments

Delivery Confirmation

Domestic Deliveries:

Signature required for delivery confirmation
If recipient is not available, a delivery notice will be left
Packages can be redelivered or picked up at the local post office

International Deliveries:

Delivery method varies by destination country's postal service
Some countries require signature confirmation
Contact your local postal service if you have delivery issues

Shipping Delays and Force Majeure

We are not responsible for shipping delays caused by:

Natural disasters (earthquakes, typhoons, severe weather)
Traffic conditions and road closures
Customs processing delays
Postal service strikes or disruptions
Other circumstances beyond our control

In case of significant delays, we will notify customers via email when possible.

Contact for Shipping Issues

If you experience any shipping-related problems, please contact us:

Email: order@harutake.com
Include your order number and tracking information
We will respond within 2 business days

Important Reminders

Tracking numbers will be provided via email once your order ships
Please ensure your shipping address is correct before completing your order
Address changes cannot be made once the order has been shipped
For international orders, please contact us if you have any questions about shipping to your country